At Straighten Up Home, we want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below to ensure a smooth process.

Eligibility for Returns

• Items must be unused, in their original condition, and in their original packaging.
• Returns must be initiated within 30 days of the delivery date.
• Proof of purchase (order confirmation or receipt) is required.

Return Process

• Contact Us: Email us at janelle@straightenuphome.com with your order number and reason for the return to request a Return Authorization.
• Pack the Item: Securely pack the item(s) in their original packaging to prevent damage during transit.
• Ship the Item: Return the item to the address provided in the Return Authorization email.
  

Return Shipping Costs

Due to the high weight of our organizing products, such as bins and storage solutions, customers are responsible for return shipping costs. You may choose to have the return shipping cost deducted from your refund for convenience, or you can arrange and pay for shipping directly. We recommend using a trackable shipping service to ensure safe delivery.

Refunds

• Once we receive and inspect the returned item(s), we will process your refund within 7-10 business days.
• Refunds will be issued to the original payment method, less any return shipping costs (if deducted).
• You will be notified via email once the refund is processed.
  

Non-Returnable Items

• Items that are used, damaged, or not in their original packaging.
• Custom or personalized orders.
• Clearance or final sale items.
  

Questions?

If you have any questions about our return policy or need assistance with a return, please contact us at janelle@straightenuphome.com. We’re here to help!